Shipping & Delivery
Lead times, carriers, Incoterms and customs handling for orders shipped from our Shenzhen warehouse.
Every order ships from Shenzhen, China. This page explains how long each category takes, which carriers we use, how freight and duties are handled, and what to do if a shipment arrives damaged.
1. Lead times
| Category | Dispatch from order | Notes |
|---|---|---|
| Stock catalogue parts | Same day if ordered before 15:00 CST, otherwise next working day | Stock level shown on the product page is indicative; we confirm on acknowledgement |
| Standard parts, back order | 3 to 5 weeks | Ex-works date confirmed at acknowledgement |
| Custom frequency, standard package | 5 to 7 weeks | Includes crystal blank selection and ageing |
| Custom package or specification | 8 to 12 weeks | Tooling and qualification included; schedule agreed per project |
| OCXO and rubidium products | 6 to 10 weeks | Extended ageing and calibration before dispatch |
Lead times run from the later of order acknowledgement and receipt of cleared payment. They are estimates, not guaranteed dates; see clause 6 of the Terms of Sale.
2. Carriers and services
| Service | Typical transit after dispatch | Tracking |
|---|---|---|
| DHL Express Worldwide | 2 to 4 working days | Door to door, signature required |
| FedEx International Priority | 2 to 4 working days | Door to door, signature required |
| UPS Worldwide Saver | 3 to 5 working days | Door to door |
| SF Express (Asia) | 1 to 3 working days | Door to door |
| Consolidated air freight | 5 to 8 working days | Air waybill, airport to airport |
| Sea freight (FCL/LCL) | On request | Bill of lading |
We select the carrier unless you nominate one on your purchase order. If you use your own carrier account, give us the account number and service level at the time of order.
3. Incoterms and freight
The default term is FCA Shenzhen (Incoterms 2020), under which risk passes to you when the goods are handed to the carrier. We also supply on CPT, CIP, DAP and DDP terms where agreed in the quotation.
- FCA / CPT: you arrange and pay for main carriage and insurance.
- CIP: we arrange carriage and all-risk insurance to 110% of invoice value.
- DAP: we deliver to your address, but import duties and taxes remain your responsibility.
- DDP: we clear import and pay duties; a handling fee is added to the invoice.
4. Packaging and handling
Surface-mount parts ship in tape and reel, moisture-barrier bagged with a desiccant and a humidity indicator card, and labelled to J-STD-033. Through-hole and metal-can parts ship in anti-static tubes or trays. Every carton carries a lot code that ties the contents to our test records. Reels are not to be dropped or subjected to impact; bent leads and cracked ceramic bases caused by mishandling are not covered by warranty.
Observe the moisture sensitivity level on the label before reflow. Parts that have exceeded their floor life must be baked in accordance with J-STD-033 before use.
5. Duties, taxes and customs
Import duties, VAT, GST and customs clearance charges are set by the destination country and are the buyer’s responsibility unless the order is placed on DDP terms. We declare goods at their transaction value and cannot under-declare or mark a shipment as a gift. Where a shipment is held or returned because the consignee failed to provide an import licence, a tax number or a valid address, the cost of return and any storage charge are payable by you.
6. Delivery problems
Check the carton count and the condition of the packaging before signing. If a carton is visibly damaged, note it on the carrier’s delivery record and photograph it before opening. Report shortages, visible damage or wrong parts within 10 working days; for hidden damage, within 3 working days of delivery. Send photographs of the carton, the label and the affected parts to sales@xtalstore.com and we will open a claim with the carrier.
7. Undeliverable and returned shipments
If a shipment is returned to us as undeliverable, we will contact you to confirm the address and re-quote carriage. Storage charges applied by the carrier are passed on at cost. Goods returned in resalable condition are restocked; goods returned after a failed delivery that are damaged in transit are handled under the Returns & Refunds policy.
8. Export restrictions
We cannot ship to comprehensively sanctioned territories or to parties listed on restricted-party lists. Certain high-stability and space-grade products require an export licence, which adds 2 to 6 weeks to the lead time. We will tell you at quotation stage if a licence is needed.